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Warranty Administration Specialist
3 months ago
Job Overview
Pentagon Motor Group is thrilled to present an exciting opportunity for a new member to join our dynamic team at the Warrington Ford Dealership.
If you:
- Thrive in a collaborative environment
- Enjoy the excitement of a high-energy workplace
- Take pride in delivering exceptional results
We would be eager to connect with you.
Discover Our Benefits
Upon joining Pentagon, you will gain immediate access to a comprehensive benefits package that includes:
- 30 days of annual leave (including public holidays), increasing with tenure.
- A Recommend a Friend initiative.
- Discounts on family outings.
- Retail savings on shopping and dining experiences.
- Fully funded, nationally recognized qualifications.
- Manufacturer-specific training programs.
- Salary financing options.
- 24/7 access to the Employee Assistance Program and designated Mental Health First Aiders.
- Contributions to a team member pension scheme.
- Referral payments for friends and family customers.
- Discounts on products and services available to family and friends.
We take pride in offering outstanding training and development opportunities, along with realistic career progression paths for every member of our team.
Key Responsibilities
As a Warranty Administrator, you will play a crucial role in the team responsible for the submission and oversight of all warranty claims.
Your responsibilities will include:
- Processing warranty and retail invoices.
- Collaborating with the Service team and managing work in progress.
- Communicating with manufacturers to address submission issues and corrections.
- Following established processes to ensure successful warranty claims.
- Reconciling paid claims and maintaining accurate warranty records.
- Staying informed about the latest warranty bulletins and advising technicians and relevant colleagues accordingly.
- Ensuring compliance of all job cards with standards and warranty bulletins.
The working hours for this position are Monday to Friday, from 08:00 AM to 06:00 PM.
Ideal Candidate Profile
The perfect candidate will possess:
- Previous experience in an administrative role.
- Strong administrative capabilities.
- A customer-focused mindset.
- Excellent computer proficiency.
- Exceptional attention to detail.
- A process-oriented approach.
- A positive, right-first-time attitude.
- Outstanding written and verbal communication skills.
- A methodical and organized approach to workload management, with the ability to meet deadlines.
- An openness and enthusiasm for training.
- A strong team player mentality.
Previous experience in the automotive industry would be advantageous for this role.
