Delivery Driver

6 days ago

Cardiff, Cardiff, United Kingdom PROMAN Recruitment Full time
Job Title: Delivery Driver

Immediate Start

Join our team as a Delivery Driver and contribute to the delivery of excellent customer service by making sure that customer orders are fulfilled accurately and promptly.

Key Responsibilities:
  • Delivering goods to customers in a timely and professional manner
  • Adhering to delivery routes and agreed delivery times as determined by the Branch Manager
  • Prioritizing deliveries in relation to location and urgency of delivery when necessary
  • Driving with care and consideration to uphold the company image and reputation at all times
Customer Service:
  • Representing the company in a professional and polite way in all dealings with customers
  • Taking action on customer queries or feedback as required
  • Serving customers directly at the collections counter - promptly and professionally
  • Reporting customer complaints or queries to line manager in a timely and efficient way
Handling Returns:
  • Picking up unwanted goods from customers, checking against accompanying paperwork
  • Unloading returns, passing over returned goods and paperwork upon return to branch
Collecting Customer Payments:
  • Collecting monies for cash sales and account payment when necessary
  • Paying-in customer payments immediately upon return to branch
Administrative Procedures:
  • Completing all necessary paperwork and procedures relating to customer deliveries and returns, paying particular attention to when signatures need to be obtained or given
Maintaining the Vehicle:
  • Carrying out daily and weekly vehicle checks in line with company procedures
  • Maintaining interior and exterior vehicle cleanliness, reporting repairs that are needed
  • Working safely
  • Loading the vehicle safely, paying particular attention to handling hazardous or heavy goods
  • Driving in line with the requirements of the up-to-date Highway Code at all times
  • Complying with company health and safety requirements at all times
Preparing Orders for Customer Delivery:
  • Picking stock accurately from printer customer orders - against time-specific deadlines manually or by hand-held laser scanner from a range of alpha-numeric locations
  • Checking accuracy of order and taking action re quality of packaging as appropriate
  • Putting away stock in a range of alpha-numeric locations: received from Sheffield, Parkway Rise or direct from suppliers returned from customers
Managing Stock:
  • Checking accuracy of stock locations using a hand-held laser scanner
  • Rotating stock, carrying out stock takes, investigating stock discrepancies
Special Requirements:
  • Driving a non-HGV delivery vehicle
  • Lifting/carrying/handling goods - maximum weight 25 kg
  • Flexible start times between 0600 and 0830
  • Over 23 due to insurance on vehicle
  • Held licence for 2 years minimum and UK licence
  • No more than 3 points
  • Preferable delivery experience
  • Approximately 20 drops a day (10 then return and 10)
  • Good level of English
  • Dealing with Scanners and checking stock is correct

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