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Travel Sales Consultant
2 months ago
We are seeking an experienced Travel Sales Consultant to join our team. As a Travel Sales Consultant, you will be responsible for servicing both direct clients and travel agent partners with a professional and friendly manner at all times while dealing with their new booking enquiries.
Key Responsibilities:- Handle inbound calls from direct clients and travel agents in a professional manner (new booking enquiries).
- Maximize every sales opportunity, upsell and cross-sell whenever required or appropriate.
- Strive to achieve monthly sales targets across all products and customer types.
- Deliver exceptional customer service to discerning, loyal customers who book high-value trips.
- Manage new enquiry and callback requests by responding within the expected time frame with excellent written communication skills.
- Demonstrate the ability to multi-task between calls and emails.
- Support with crisis events such as high and low water/flight changes/non-operational tours when and if required.
- Confident in using multiple Microsoft programs especially Excel with day-to-day workload, tasks, and data entry.
- Take day-to-day initiative and share knowledge with other team members.
- Strong focus on quality of service as well as quantity.
- High attention to detail to ensure bookings are error-free.
- Strong GDS Knowledge.
- Proven experience in a sales role, preferably within the travel industry, with a track record of meeting or exceeding sales targets.
- Exceptional customer service skills.
- The ability to be flexible and deal with non-sales workstreams when required.
- Confident with Microsoft programs.
- Ability to work in a pressured environment.
- Flexibility to work on a rota basis 37.5 hours per week between Monday and Sunday.
- Excellent written and oral communication competency.
- A willingness to take responsibility and to work as a part of a close team.
- Ability to adapt to the company culture and live the company values.
- A salary of £25,000 + commission.
- Hybrid working (2 days in the office, 3 days from home).
- Employee discounts on travel.
- Staff fam trips.
- Professional development and growth within the company.
