Commercial Risk Manager
3 weeks ago
About Baldwin Risk Partners
Baldwin Risk Partners is a dynamic and supportive environment where smart, dedicated, and ambitious individuals come together to build something meaningful. We work hard, brainstorm often, and laugh a lot. If you want the opportunity to work in a collaborative setting, challenge yourself, and learn new skills, we want to talk to you.
Job Summary
The Commercial Risk Manager will be an integral part of the Commercial Lines team, partnering with Advisors, Directors Risk Management, Client Service Specialists, and others in the agency to deliver a high level of service to our commercial clients. This individual will develop professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment.
Key Responsibilities
- Maintain accurate and consistent client files in the Agency Management System, ensuring proper documentation and communication in accordance with company workflows, procedures, and best practices.
- Compose professional business correspondence via letter, email, and/or other means.
- Perform accounting/math-related functions, including invoicing, premium allocation, and other tasks as necessary.
- Monitor claims as outlined by agency procedures, communicate claims information to others in the agency, and maintain up-to-date claims information in the system.
- Interact with others effectively by utilizing good communication skills, cooperating purposefully, providing information and guidance as needed to achieve the goals of the company.
- Attend client meetings with the Advisor or Director Risk Management, when requested.
- Assist co-workers in responding to client inquiries or processing work, when needed.
- Manage the day-to-day activities of client accounts, including policy review, changes, and updates, contract review for certificates processing, preparing renewal documents, marketing, and negotiating insurance programs.
- Assist client inquiries via telephone and email, relaying information and follow-up for timely service to the insured.
- Counsel and advise clients on coverage and exposure, recommending and placing additional coverage as needed.
- Actively seek out referrals from the current client base to solicit new business prospects, following up to generate new business using the prospect database and automation system.
- Cultivate strong relationships with insurance company partners, responsible for knowing carrier requirements and attributes.
- Look for opportunities to improve the firm, business segment, and processes, bringing issues and discrepancies to the attention of appropriate leadership.
Requirements
- Demonstrate effective presentation skills through both verbal and written communications.
- Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook, and ability to learn any other appropriate insurance company and firm software programs.
- Demonstrate the firm's core values, exuding behavior that is aligned with the corporate culture.
- Obtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).
- 3+ years of experience in a Commercial Account Manager role.
Work Environment
This is a fast-paced, multi-tasking environment. Travel as required.
EEOC Statement
Baldwin Risk Partners is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.
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