Ground Operations Manager

2 days ago


London, Greater London, United Kingdom Walks Full time
Ground Operations Manager

We are seeking a highly skilled and experienced Ground Operations Manager to join our team at Walks and Devour. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our ground tours in London.

Key Responsibilities:
  • Guide Management: Lead the recruitment, onboarding, and training of our guide team, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
  • Ground Operations: Oversee the coordination of ground operations, including scheduling, staffing, and logistics, to ensure seamless tour experiences for our customers.
  • Market Performance: Collaborate with our Product and Operations Manager to meet market goals and objectives, including tracking and managing ground cash, ticket procurement, and distribution.
  • Coordination Team Leadership: Directly manage our Coordinator team, delegating responsibilities, projects, and tasks to ensure optimal staffing and performance.
Requirements:
  • 3+ years of experience in operations in tourism or a similar field.
  • Excellent organizational skills, leadership skills, and people management skills.
  • Professionally efficient in all forms of communication.
  • Proactive problem-solving ability and strong attention to detail.
  • Strong technical skills and curiosity, with the ability to learn multiple systems in a fast-paced environment.

We offer a dynamic and exciting work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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