Public Engagement Advisor

1 month ago

Larbert, Falkirk, United Kingdom Falkirk Council Full time

Job Overview

The Council is dedicated to enhancing the appeal of Falkirk as a desirable location for residents, workers, and visitors alike.

To achieve this goal, we are looking for individuals who possess a proactive mindset towards transformation and a versatile work ethic. We seek enthusiastic team members to ensure the continued delivery of services to our community within the Customer First Contact Centre.

Our Contact Centre handles a significant volume of customer interactions, addressing inquiries and requests through various channels including phone, email, and online platforms. Our operational hours typically span from 9am to 5pm, with some services extending to 8am to 8:30pm. We require collaborative individuals committed to providing exceptional service at the initial point of contact, managing both urgent and routine inquiries from the public and internal stakeholders.

Applicants must have prior experience in a similar customer-facing role.

Demonstrating outstanding communication and customer service abilities is essential. Candidates should be numerate, proficient with digital systems, and capable of accurately processing a diverse range of inquiries and service requests while ensuring customer confidentiality. Proficiency in the Gaelic language is a plus.

A solid understanding of the Council's statutory responsibilities and familiarity with the functions and procedures of its various services is expected. Additionally, a working knowledge of ICT databases relevant to the services offered by the Contact Centre is advantageous.

Applicants should possess at least an SVQ Level II in Customer Service or an equivalent qualification, or demonstrate relevant experience.

We currently have one temporary full-time position available, supporting a hybrid working model that allows for remote work for the majority of the time.

  • Customer Service Representative

    1 month ago

    Larbert, Falkirk, United Kingdom Falkirk Council Full time

    Job Overview Falkirk Council is dedicated to enhancing the community experience, making it a desirable place for residents and visitors alike. To achieve this vision, we are looking for individuals who embrace change and exhibit a flexible work ethic. We seek enthusiastic team members to support our mission in the Customer First Contact Centre. The Contact...

  • Lead Clinical Pharmacist in Surgical Services

    1 month ago

    Larbert, Falkirk, United Kingdom NHS Scotland Full time

    Position Overview: We are seeking a dedicated and experienced Senior Specialist Pharmacist to enhance our surgical pharmacy services, focusing on critical care and surgical specialties.Key Responsibilities:Actively participate as a key member of the multidisciplinary team, delivering inpatient services to our critical care unit.Engage in daily...

  • Inpatient Gastroenterology Pharmacy Specialist

    1 month ago

    Larbert, Falkirk, United Kingdom NHS Scotland Full time

    Fixed Term / Secondment Opportunity for 18 months due to enhancement in service delivery*Secondment Opportunity – Current permanent employees must first discuss this opportunity with their substantive line manager and complete the secondment request form prior to interview. The secondment request form and the associated secondment policy can be found on...

  • Pharmacy Technician in Rotation

    1 month ago

    Larbert, Falkirk, United Kingdom NHS Scotland Full time

    Position Overview:Are you a certified Pharmacy Technician, registered with the GPhC, seeking a stimulating new opportunity? Or perhaps you are nearing the completion of your Pre Registration Pharmacy Technician program and preparing to register with the GPhC?Role Responsibilities:This position offers the chance to gain valuable experience across various...

  • Lead Clinical Pharmacist in Surgical Services

    1 month ago

    Larbert, Falkirk, United Kingdom NHS Scotland Full time

    Position Overview: We are seeking a dedicated and experienced Senior Specialist Pharmacist to enhance our surgical pharmacy services, focusing on critical care and surgical specialties.Key Responsibilities:Actively collaborate with a multidisciplinary team to deliver comprehensive inpatient services within a 19-bed critical care unit.Participate in daily...

  • Senior Clinical Pharmacist for Surgical Services

    1 month ago

    Larbert, Falkirk, United Kingdom NHS Scotland Full time

    Position Overview: This role offers an exceptional opportunity to specialise in critical care and surgical pharmacy within a dynamic healthcare environment.Key Responsibilities:Actively collaborate with a multidisciplinary team to deliver comprehensive inpatient services for a 19-bed critical care unit.Participate in daily multidisciplinary nutrition team...