Customer Service Ambassador

1 week ago


Birmingham, Birmingham, United Kingdom EML Full time
{"h1": "Customer Service Agent Role", "p": "At EML Payments, we're looking for a skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and providing timely support to our clients.

Key Responsibilities:

* Respond to customer inquiries and provide information about our products and services
* Ensure that every customer service inquiry is dealt with through the appropriate SLA and KPIs are adhered to
* Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation
* Work as part of a team to ensure the smooth operation of the facility
* Meet the training and development requirements of the job role

Requirements:

* Ability to speak English and German is essential
* IT literate with a good understanding of Outlook and Excel
* Previous customer service experience
* 25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days
* Hybrid working - Be empowered to work smarter, in a way that suits your lifestyle
* Pension scheme
* EAP
* Company culture and values

At EML, we're committed to diversity and inclusion. We believe that everyone deserves to be treated fairly, recognized for their individuality, and encouraged to strive to reach their full potential.

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we'd love to hear from you"}
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