Client Services Coordinator

1 month ago


Camberwell, Greater London, United Kingdom Firmin Recruit LTD Full time
Company Overview:
Firmin Recruit LTD is proud to partner with a well-established organization in the manufacturing sector, known for its expertise in the precious metals industry. With a legacy spanning over 40 years, this family-owned enterprise has consistently demonstrated remarkable growth, achieving a 25% increase in profitability annually over the past five years.

Position Summary:
We are currently seeking a skilled Client Services Coordinator to enhance our Operations Administration Team. This role is ideal for individuals with a solid background in customer service administration who are eager to take on new responsibilities within a supportive and dynamic environment.

Key Responsibilities:
  • Manage and process customer orders for various products from initiation to completion.
  • Maintain and update order tracking systems, including Excel spreadsheets and ERP software.
  • Generate purchase orders and liaise with third-party suppliers.
  • Utilize project handover documentation to create new items within the ERP system.
  • Prepare and issue sales orders.
  • Generate works orders in preparation for production activities.
  • Communicate order confirmations to clients.
  • Address and resolve customer discrepancies and returns.
  • Perform general administrative tasks and provide customer service support.
  • Act as the primary contact for incoming office telephone inquiries.

Candidate Profile:
We are looking for candidates who meet the following criteria:
  • A minimum of three years' experience in a similar administrative role is required.
  • Exceptional attention to detail and a systematic approach to tasks.
  • Strong problem-solving abilities and the capacity to manage multiple priorities.
  • Excellent communication skills, both verbal and written.
  • Professional telephone etiquette.
  • A collaborative mindset and the ability to thrive in a team-oriented environment.
  • Proficiency in data entry and familiarity with ERP/CRM systems is preferred.

If you possess the relevant skills and experience, we encourage you to explore this opportunity further.

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