Operational Service Delivery Leader

2 days ago


Blackpool, Blackpool, United Kingdom Department for Work and Pensions Full time
Job Description

As a key member of the Department for Work and Pensions, we are seeking an experienced Operational Service Delivery Leader to join our team. This is an exciting opportunity to lead a large operational delivery arm, serving some of our most vulnerable customers.

Key Responsibilities
  • Manage at pace in a fast, ever-changing environment, delivering operational service delivery outcomes while maintaining and driving performance.
  • Contribute to the wider Service Modernisation agenda, driving innovation and improvement.
  • Develop and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary, and Ministers.
  • Lead large teams of operational staff to deliver high levels of performance, ensuring excellent customer service.
  • Role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards.
  • Demonstrate strong and effective change management, ensuring the delivery and quality of activity in your area.
  • Lead your teams through cultural and operational changes, inspiring colleagues through difficult situations.
Requirements
  • Recent leadership experience in operational delivery, with a proven track record of leading large teams across multiple geographically diverse sites.
  • Transformational leadership skills, inspiring colleagues to deliver high performance and build high-performing teams.
  • Strong strategic vision, with the ability to set and articulate a clear direction, empowering teams to deliver against Departmental objectives.
  • Effective communication and interpersonal skills, with the ability to communicate confidently and provide clear direction.
  • Strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with stakeholders.
Behaviours
  • Leadership
  • Working Together
  • Managing a Quality Service
  • Communicating and Influencing


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