Cybersecurity Operations Manager

7 days ago


Birmingham, Birmingham, United Kingdom LRQA Full time
About the Role

We are seeking a highly skilled and experienced Security Monitoring Team Lead to join our team at LRQA. As a key member of our cybersecurity operations team, you will be responsible for leading a team of technical security operations analysts and ensuring the effective functioning of our security operations center (SOC).

Key Responsibilities
  • Lead and manage a team of technical security operations analysts, providing guidance and support to ensure the smooth operation of the SOC.
  • Act as a point of escalation for incidents, providing subject matter expertise and coordinating internal and external resources to contain, eradicate, and recover from incidents.
  • Maintain regular communication with customers, suppliers, and stakeholders, ensuring timely and effective resolution of issues.
  • Provide task and resource management of analyst teams, ensuring the smooth operation of the SOC Monitor Service.
  • Support efforts to maintain a high-performing service through continuous improvement of operational processes, analyst capabilities, platform efficiency, and quality assurance.
  • Lead and facilitate the development of the wider SOC team through technical training courses, workshops, and exercises.
  • Lead efforts to develop and integrate threat hunting playbooks, processes, and projects.
  • Maintain awareness of the latest defensive monitoring technologies and trends.
Requirements
  • Strong experience in team leadership, coaching, task allocation, and providing actionable, constructive feedback for improvement.
  • Strong experience in leading incident management, incident handling, problem management, and performance management in a controlled environment.
  • Developed technical capability with SIEM, EDR/EPP, NDR, and NetMon tools, including usage, configuration, and architecture.
  • Demonstrable experience in analyzing log data across multiple device types and sources as part of incident management.
  • Experience of attack vectors, with the ability to differentiate between normal and abnormal activity, making sensible recommendations on countermeasures and remediation activities.
  • Experience in a customer-facing role, communicating with different levels of stakeholders, both internal and external.
  • Experience within cloud-enabled environments and how this affects monitoring.
  • Good understanding of what makes a capable, high-performing SOC team.
  • Good understanding of common scripting languages across Windows and Linux devices, and how these can be abused in a malicious context.
  • Demonstrable high levels of emotional intelligence when supporting colleagues, peers, and direct reports.
  • Ability to attain Security Clearance (SC).
What We Offer
  • Opportunity to work with a high-performing, high-trust managed security services team.
  • Access to interactive learning platforms and encouragement to pursue subsidized external training and certification.
  • Intensive new starter training program, blending theory, hands-on labs, case studies, online, and on-the-job training.
  • Frequently updated training and progression plans with multiple tracks of development.
  • Generous annual training, cross-training, and project days.
  • Option to join company and department socials to relax and get to know colleagues.
  • Yearly wellness day to be spent in the way that works best for you.
  • Recognition and rewards for individual, team, and department performance.
  • Performance-based bonus program.
  • Generous pension scheme.


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