Customer Service Representative

1 week ago


Westerham, Kent, United Kingdom YourRecruit Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our internal sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Prioritize and process customer orders and enquiries in a timely and efficient manner.
  • Identify and include all costs associated with sales orders, raising any price queries for resolution to the Business Line Manager.
  • Maintain thorough and accurate customer service records using the SAGE system.
  • Check product availability for customer orders and investigate any discrepancies.
  • Communicate with customers to ensure a high standard of customer service is maintained, including communicating any known shortcomings in service.
  • Liaise with the Purchasing Department to ensure that purchase orders are raised for customer requirements.
  • Continually develop to achieve and maintain departmental and company KPIs.
Requirements

To succeed in this role, you will need strong communication skills, the ability to build long-lasting business relationships, and a methodical approach to ensure accurate order processing.

You will be working in a small but busy team environment, speaking to new and existing clients to ensure an excellent level of customer service.

What We Offer

We offer a competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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