Roadside Service Technician

4 weeks ago

Huntingdon, United Kingdom Aligra Personnel Ltd Full time
Job Title: Roadside Technician

We are seeking a skilled and experienced Roadside Technician to join our team at Aligra Personnel Ltd. As a Roadside Technician, you will be responsible for providing efficient and effective roadside assistance to motorists in the South & West Yorkshire region.

Key Responsibilities:
  • Respond to emergency calls and breakdown requests from motorists in a timely manner.
  • Use your technical knowledge to diagnose vehicle issues and determine the necessary repairs or solutions.
  • Provide roadside assistance, including fuel delivery, tire repairs or changes, jump-starts, and battery replacements.
  • Ensure the safety of yourself and the driver while performing repairs or services on the roadside.
  • Maintain accurate records of services provided, including the nature of the problem, the steps taken to resolve it, and any additional recommendations made.
  • Communicate effectively with drivers, explaining the problem and the proposed solution in a clear and professional manner.
  • Utilize the onboard kit to resolve issues efficiently, ensuring drivers can continue their journey with confidence.
  • Stay up to date with the latest vehicle technology and repair techniques to enhance your expertise.
  • Collaborate with other team members and occasionally provide support to other regions when necessary.
  • Maintain a clean and organized service vehicle, ensuring all tools and equipment are in good working condition.
Requirements:
  • A current Category B driving licence is necessary.
  • NVQ Level 2 or equivalent in Light Vehicle Maintenance and Repair.
  • Demonstrate empathy and excellent customer service skills.
  • Experience of the Motor Repair industry (essential).
  • Experience of lone working (desirable).
  • Utilise and apply up-to-date vehicle repair techniques.
  • Display and utilise best practice and first-class Health & Safety behaviours.
  • Collaboration with dispatch team to improve the customer claims journey.
About Aligra:

Aligra has been a trusted recruitment partner since 2007, collaborating with leading logistics companies across the UK. Our expertise lies in talent management and recruitment for various sectors, including Automotive and Engineering, Driving and Industrial, Hospitality, and Professional and Executive.

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