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Regional Credit Controller

2 months ago

Chertsey, Surrey, United Kingdom OKB KONE plc Full time
Regional Credit Controller Job Description

The Regional Credit Controller plays a crucial role in the Service Regional Collections Manager's team, responsible for conducting collection activities, managing debtors, ensuring timely payments, reconciling accounts, and resolving account queries, invoice disputes, and aged debt recovery for regional customers.

Key Responsibilities:
  • Take ownership of debt accounts to ensure timely collection of monies owed, resolving any outstanding issues.
  • Ensure debt collection aligns with set targets, actively chasing outstanding monies.
  • Identify, record, and process end-to-end dispute resolution.
  • Conduct structured collection calls, updating and maintaining notes in multiple systems.
  • Manage customers with complex billing requirements across multiple sites.
  • Record invoice disputes in the credit management system.
  • Resolve invoice disputes, investigating root causes and implementing system or process fixes.
  • Process credit and credit re-bill requests in the system as required.
  • Responsible for account reconciliations, end-to-end AR.
  • Attend regular regional debt calls and ledger reviews.
  • Build and maintain excellent working relationships with customers and internal key stakeholders.
Requirements:
  • At least two years' experience in Credit Control and Debt Collection or Customer Service dispute resolution.
  • Comfortable working in a high-volume, fast-paced environment.
  • Service background is desirable.
  • Good communication skills in both written and spoken English.
  • User knowledge of SAP is desirable.
  • Sound IT skills, including Intermediate Excel (Pivot Tables, VLU).
  • Competent negotiator and influencer.
  • Detail-focused.
  • Collaborative team player, able to work independently.
Benefits:
  • 25 Days Holiday
  • Company Pension Scheme
  • Employee Assistance Programme
  • PDI
  • Life Assurance
  • Cycle to Work Scheme
  • Quarterly Commission