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2 months ago
About British Airways Holidays
We're a leading tour operator, providing holiday packages, hotels, car hire, and experiences via ba.com. Our mission is to deliver exceptional customer experiences, and we're committed to making every element of our customers' holidays seriously.
As part of the British Airways brand, we offer the advantages of being part of the UK's largest airline, coupled with the benefits of being in a smaller company. Our team is passionate, diverse, excellent, creative, and warm, making us a great place to work.
Our Culture
We're proud of our culture, which is built on a vision for the future that's easy to understand and meaningful. In a recent colleague survey, 91% of our colleagues agreed that people want to work here because of our culture. We're committed to providing the best holiday memories to our customers and have multiple teams supporting our customers through their holiday experience with us.
About the Role
This is a Monday to Friday role with flexible start and end times, rather than a rosta or shift role. There is overtime available during period disruption and no bank holiday working. You'll be responsible for rebooking customers onto suitable alternative flights and holidays, as well as supporting customers that have flagged they need extra support.
Key Responsibilities
- Liaising with hotels and suppliers to ensure our customers have the extra support they need to fully enjoy their holiday with us.
- Using Teams chat to share knowledge and support each other.
- Providing administrative support to our customer-facing teams, categorising and prioritising emails within the Customer Relations shared mailbox.
- Supporting our Duty Office in times of disruption, where overtime is available.
Requirements
- Fully computer literate with MS Excel.
- Ability to work in a fast-paced environment with multiple bookings to process.
What We Offer
We offer a competitive salary, 25 days holiday per calendar year, increasing by one day for every two complete years, to a maximum of 30 days, plus normal bank holidays. We also offer unlimited standby and premium standby fares for you and your nominees on the BA network and partner airlines, from day one. Discounts on BA flights and holidays from day one for you, your friends and family. Flexible start & finish times. Annual incentive scheme and salary review (dependent on company & individual performance). Company contributory pension scheme up to a maximum of 5% colleague and 11% company contributions. Flexible benefits package including generous life assurance cover, plus options such as dental/medical cover, and cycle to work, technology and electric car schemes. Range of colleague wellbeing and recognition programmes.
Why Join Us
We're committed to diversity, equality, and inclusion, and we aim to be diverse – with a mix of colleagues representing our community.
