Global IT Operations Manager
3 weeks ago
This is a hybrid role requiring an onsite presence in our Bath Headquarters at least 3 days per week.
Job Summary:The Global IT Operations Manager is a pivotal role within the Global IT DevOps Department, responsible for leading a team of global, multi-disciplinary IT service delivery professionals in the management and continual improvement of Rotork's Global IT Service Desk, Level 2 Application/Infrastructure/End User Computing (EUC) Support and Service Management Processes in accordance with defined SLA/KPIs and aligned to the ITIL 'best practice' and IT security standards.
Key Responsibilities:- Manage and deliver 24/7/365 IT Services to at least 4000 IT users across multiple time zones within a global IT organisation.
- Successfully manage and implement and improve multiple concurrent IT supplier contracts/services, and the turnaround or replacement of underperforming suppliers.
- Effective IT project management, resource management, issue/risk management, workload prioritisation, and budget management.
- ITIL V3/V4 qualified to Practitioner, Manager or Expert level and solid understanding of all core service management processes.
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide.
Today we're respected and admired for our people, performance, and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
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