Sales Associate

2 months ago

Leeds, Leeds, United Kingdom Sofology Full time

About Sofology

We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. At Sofology, we're committed to crafting an unrivalled sofa experience that leaves our customers and team members in awe.

Our Values

We embody three core values that guide everything we do:

  • Roll Out The Red Carpet - We're dedicated to providing a Very Important Customer experience, ensuring every interaction is seamless and enjoyable.
  • A Seat for Everyone - We celebrate diversity and strive to create an inclusive environment where everyone feels at home.
  • Bold By Design - We're a courageous brand that's always pushing boundaries and striving for excellence.

About the Role

We're seeking a talented Sales Associate to join our team. As a Sales Associate, you'll play a vital role in helping customers find their dream sofa. Your passion for delivering exceptional customer experiences, combined with your knowledge of our products, will make you an invaluable asset to our team.

Key Responsibilities

  • Partner with customers to understand their needs and preferences.
  • Showcase our products in a way that showcases their quality and features.
  • Provide expert advice on sofa design and style to help customers make informed decisions.
  • Process finance applications to ensure customers receive the best payment options.
  • Contribute to maintaining a visually appealing store environment that reflects our brand values.
  • Support colleagues in their roles, sharing knowledge and best practices to drive team success.
  • Develop strong listening skills to have relevant and engaging conversations with customers.
  • Help customers visualize their new sofa in their home through creative interactions.
  • Recommend additional products that meet customers' needs and preferences.
  • Provide detailed aftercare advice to customers to ensure they get the most out of their sofa.

What We Offer

  • A competitive basic salary with a generous team bonus structure.
  • Opportunities for growth and development within the company.
  • A 30% discount on our products, plus 15% for friends and family.
  • Access to discounts at hundreds of high street retailers.
  • Mental, physical, and financial support through our Employee Assistance Programme.
  • Enhanced maternity and adoption pay.
  • A contributory health scheme, flu vaccines, and access to a doctor and private health checks.
  • Income protection, bereavement, and life assurance.
  • A holiday buy-back scheme.
  • Sharesave, volunteer days, and a cycle-to-work scheme.

Why Join Us?

We're a fun and dynamic company that values our people and strives to create an inclusive environment. If you're passionate about delivering exceptional customer experiences and have a keen eye for design, we'd love to hear from you.

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