Customer Service Centre Advisor

3 days ago

London, Greater London, United Kingdom Legal & General Full time £22,050
{"title": "Customer Service Centre Advisor", "description": "Deliver Exceptional Customer Experiences

At Legal & General, we're committed to helping our customers achieve their financial goals. As a Customer Service Centre Advisor, you'll play a vital role in providing outstanding customer service to our existing customers or their representatives, or providing New Business solutions that meet a customer's retirement income needs.

Key Responsibilities:

  • Provide customer service to our existing customers or their representatives
  • Provide New Business solutions that meet a customer's retirement income needs
  • Take every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies
  • Obtain relevant customer information through appropriate communication channels
  • When required, provide support for projects (system, process, regulatory) and deliver business implementation activities such as changes to process and call frameworks

What We Offer:

  • A competitive salary and performance-related bonus plan
  • A generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • Many discounts we offer – both for our own products and at a range of high street stores and online

About Us:

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

"}

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