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Sales Support Executive
2 months ago
Job Title: Customer Service Executive
Company: Unicorn Resourcing Limited
Job Type: Permanent
Industry: Chemicals Distribution
Job Summary:
We are seeking a highly skilled Customer Service Executive to join our team at Unicorn Resourcing Limited. As a key member of our organization, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring seamless order processing.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve complaints, and provide solutions to customer issues in a timely and professional manner.
- Order Processing: Process sales orders, manage inventory, and ensure accurate order fulfillment.
- Communication: Develop and maintain strong relationships with customers, sales teams, and internal stakeholders through effective communication and collaboration.
- Problem-Solving: Analyze and resolve customer complaints, identifying root causes and implementing solutions to prevent future issues.
- Documentation: Maintain accurate records of customer interactions, orders, and complaints.
- Team Collaboration: Work closely with sales teams, logistics, and product supply to ensure seamless order processing and customer satisfaction.
Requirements:
- Experience: 3-5 years of customer service experience in a similar industry.
- Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in MS Office, Excel, and Word.
- Education: High school diploma or equivalent required.
What We Offer:
Unicorn Resourcing Limited offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
