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Customer Service Coordinator

2 months ago

Nottingham, Nottingham, United Kingdom Elizabeth Michael Associates Full time
Customer Support Administrator

Elizabeth Michael Associates is seeking a highly organized and communicative Customer Support Administrator to join our team.

Key Responsibilities:

  • Customer Communication: Ensure smooth communication with customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Order Processing: Process orders efficiently and accurately, ensuring timely delivery and maintaining high levels of customer satisfaction.
  • Project Coordination: Coordinate the approval process, providing customers with all relevant information, including quotes and drawings.
  • Documentation: Record project details accurately in the CRM system, maintaining thorough documentation and scheduling follow-up activities.
  • Liaison: Liaise with manufacturers to obtain quotes and drawings for customer projects.

Requirements:

  • Experience: Prior experience in a similar role, preferably in sales administration.
  • Organizational Skills: Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Communication Skills: Excellent communication skills, both verbal and written, to effectively interact with customers and internal stakeholders.
  • Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM systems for data entry and management.
  • Attention to Detail: Attention to detail and accuracy in processing orders, preparing quotations, and documenting project details.