Front of House Host

4 weeks ago


Central London, United Kingdom The Arts Club Ltd Full time
About the Role:

We are seeking a highly skilled and enthusiastic individual to join our front of house team at The Arts Club, a prestigious private members club in the heart of Mayfair, London.

As a Front of House Host, you will be the voice of the Club, providing exceptional customer service to our members and their guests. You will work closely with the reception team to ensure strong member recognition, uphold current booking policies, and maintain the Club's high standards.

This is a casual role, with no guaranteed hours, but we offer a fantastic range of benefits and rewards to our team members, including private medical benefits, discounts on food and beverage, and opportunities for promotion and progression.

Key Responsibilities:

  • Deliver exceptional customer service to members and their guests
  • Collaborate with the reception team to ensure strong member recognition and uphold current booking policies
  • Host and escort members to their reserved tables throughout the Club
  • Answer all incoming reservations calls and maximize covers at all times
  • Divert calls, answer emails, confirm reservations, and provide information to members
  • Keep up to date with current music programme, art, and members events to provide information to members and maximize booking opportunities
  • Fulfill all reasonable requests from members to ensure their comfort and satisfaction

What We Offer:

  • Private medical benefits via Medicash
  • Discounts on food and beverage in our restaurants and sister businesses
  • Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
  • Enhanced sickness pay
  • Life assurance
  • Long Service Awards
  • An exciting range of learning and development programmes
  • Enhanced maternity pay
  • Uniform laundry service
  • Opportunities for promotion and continual progression
  • Complimentary meals while on shift
  • Employee assistance programme
  • Occupational health nurse

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