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Front Desk Associate

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Eden Hotel Collection Full time

About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at Eden Hotel Collection. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk operations, including check-in, check-out, and room allocations.
  • Process payments, handle guest queries, and maintain accurate records.
  • Work collaboratively with other departments to enhance the guest experience.
  • Develop and maintain a thorough knowledge of our hotel's facilities, services, and local area.

What We Offer

As a Receptionist at Eden Hotel Collection, you will enjoy a range of benefits, including:

  • Enhanced annual leave entitlement, rising to 33 days with service.
  • Fairly distributed Service Charge/Gratuities paid monthly.
  • Access to our wellbeing centre, with Hello Fresh Recipes, fitness videos, and money management tools.
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme.
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access.
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties.
  • Support via our Wellbeing Strategy, based on Money, Mind, Body & Heart.
  • Access to Eden Engage, our employee portal, with regular team news.
  • Grow with us via apprenticeships and bespoke leadership programmes.
  • Enhanced family-friendly policies, including return to work financial support for those returning from maternity leave.

Our Culture

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work, with our teams at the heart of all we do. Our culture focuses on collaboration, with regular surveys and forums that ask for your opinion. We are committed to Sustainability & Wellbeing, with employee champions in every hotel & HQ.