Vehicle Technician

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom EMG Motor Group Full time
The Role

As a key member of our team, you will play a vital role in delivering exceptional vehicle service to our customers. Reporting to the Workshop Controller, you will have the opportunity to utilize your technical expertise to diagnose and resolve complex technical issues, while gaining new skills and exposure to various vehicle models and methods of working.

Responsibilities
  • Perform scheduled vehicle servicing in accordance with manufacturer guidelines
  • Conduct diagnostic activities to identify causes and solutions for customer vehicle issues
  • Carry out electronic visual health checks (EVHC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
  • Interact directly with customers and service advisors, providing outstanding customer service
  • Ensure vehicle servicing activities are completed in a safe and high-quality manner, in line with both internal and manufacturer requirements
  • Participate in ongoing training and development to ensure product and service knowledge is up to date
  • Contribute to local and companywide process improvements and innovations
  • Mentor and provide guidance to apprentice technicians, where applicable
Required Skills and Experience
  • Level 3 vehicle technician qualification
  • Hold a full UK driving license (Essential)
  • Have manufacturer experience (desirable)
About Us

EMG Motor Group is part of Grainger Motor Group, one of the fastest-growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia. We take pride in our identity as a family-run and owned business, cherishing our people and their contribution to our success. Our vision is to 'be the best' at what we do, recognizing that our staff are the most important asset to our business. We are committed to creating an environment where our employees have opportunities to grow and thrive, as our business grows, our staff go hand in hand growing with it.

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