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2nd Line Infrastructure Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: 2nd Line Infrastructure Engineer

Interface Recruitment UK is seeking a highly skilled 2nd Line Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for our end-users.

Key Responsibilities:
  • Provide second-line technical support for end-users, including troubleshooting and resolving technical issues.
  • Escalate complex issues to senior engineers or third-line support as necessary.
  • Collaborate with first-line support technicians to ensure seamless handovers and effective issue resolution.
  • Develop and maintain knowledge of our IT systems, including Active Directory, Group Policy, DHCP, DNS, and Office 365.
  • Stay up-to-date with the latest technologies and best practices in IT infrastructure.
Requirements:
  • Strong understanding of Windows Client Server operating systems.
  • Knowledge of SQL queries and ability to manipulate databases.
  • Experience with enterprise IT systems, including Active Directory, Group Policy, DHCP, DNS, and Office 365.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and teamwork skills.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

We are looking for a highly motivated and experienced 2nd Line Infrastructure Engineer to join our team. If you have a strong background in IT infrastructure and a passion for problem-solving, we encourage you to apply.