Director of Problem and Risk Management

2 weeks ago

London, Greater London, United Kingdom Equinix Full time
About the Role

Equinix is seeking a highly skilled Senior Director of Engineering and Risk Management to lead our Problem and Risk Management function. This role is critical in ensuring the operational resilience, stability, reliability, and availability of our technology platforms.

Key Responsibilities
  • Leadership and Strategy
    • Develop and execute the strategic vision for the Problem and Risk Management functions within the Engineering department.
    • Lead and mentor a team of problem managers, risk managers, and engineers, fostering a culture of accountability, innovation, and continuous improvement.
    • Collaborate with executive leadership to ensure alignment of problem and risk management strategies with overall business objectives.
  • Problem Management
    • Oversee the identification, analysis, and resolution of (recurring) issues across the critical facility assets in all our data centers.
    • Ensure thorough root cause analysis (RCA), utilizing structured methodologies (e.g. 5-Whys, Ishikawa) is conducted for incidents and the identification of systemic issues, and that permanent corrective actions are implemented effectively.
    • Manage the entire lifecycle of problems, from detection and prioritization to documentation and resolution, minimizing impact on business operations.
  • Risk Management
    • Identify, assess, and mitigate risks related to technology and operations, ensuring the protection of the organization's assets and operations.
    • Develop and implement risk management frameworks, policies, and procedures in alignment with industry standards.
    • Monitor emerging risks, industry trends, and regulatory changes, adjusting strategies as needed to address potential threats.
  • Physical Audits
    • Continue and optimize a system of identifying the highest risks data centers where physical audits of critical infrastructure and its operations will have to be performed.
  • Process Improvement
    • Continuously evaluate and enhance problem and risk management processes to improve efficiency, effectiveness, and responsiveness.
    • Develop and maintain key performance indicators (KPIs), metrics, dashboards, and reports to monitor performance and drive accountability.
    • Lead post-incident reviews and drive cross-functional initiatives to prevent recurrence of issues and mitigate risks proactively.
  • Cross-functional Collaboration
    • Collaborate closely with Incident-, Change- and Asset management, the overall company risk department, Operational Excellence, the regional Field Ops teams, the Compliance departments and other key stakeholders to ensure problems and risks are managed effectively.
    • Facilitate communication and coordination among teams to minimize downtime, manage risks, and ensure seamless operations.
    • Lead cross-functional task forces during major incidents or risk events, ensuring swift and effective resolution and mitigation.
  • Compliance and Governance
    • Ensure adherence to regulatory requirements, industry standards, and internal policies related to risk management and problem resolution.
    • Implement governance processes to track and manage risks, incidents, and problems, ensuring compliance with relevant frameworks (e.g. ITIL).
    • Provide regular reports to senior leadership on the status of problem and risk management activities, including key trends, metrics, and action plans.
  • Stakeholder Communication
    • Serve as the point of escalation for complex or high-impact problems and risks, ensuring timely resolution and clear communication with stakeholders.
    • Provide executive leadership with regular updates on risk exposure, problem resolution progress, and key initiatives.
    • Build and maintain strong relationships with internal and external stakeholders, ensuring transparency and trust in problem and risk management efforts.
  • Team Leadership
    • Manage a global team of subject matter experts motivating them around a clear, shared vision.
    • Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team.

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