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Client Relations Advisor

3 months ago

Huntingdon, Cambridgeshire, United Kingdom Octane Recruitment Full time

Position - Customer Support Specialist

Location - Remote

Compensation - £22,000 base salary plus performance bonuses

Work Schedule - Monday to Friday, 40 hours per week, flexible hours between 8 AM and 6 PM, no weekend shifts

Reference - OC18170

Octane Recruitment is seeking a dedicated individual to join our team as a Customer Support Specialist. This role is essential for maintaining high standards of service for our clients. If you possess a passion for customer service and are eager to contribute to a dynamic team, we encourage you to consider this opportunity.

Benefits of Joining Our Team:

  • Comprehensive Pension Plan
  • Life Insurance Coverage

Key Responsibilities of the Customer Support Specialist:

  • Deliver exceptional customer service consistently
  • Build strong relationships with clients through effective communication
  • Utilize active listening skills to assess and address customer needs
  • Handle inquiries via various channels including internet, email, and phone
  • Professionally manage calls while adhering to company guidelines and best practices
  • Promote company and product recommendations effectively
  • Collaborate with team members to meet both personal and departmental goals
  • Log and manage all incoming email inquiries in the appropriate systems
  • Maintain and update reports and call logs regularly