Sales Coordinator

3 days ago


Leamington Spa, Warwickshire, United Kingdom Reed Full time
Sales Coordinator Job Description

We are seeking a highly skilled and customer-focused Sales Coordinator to join our dynamic team at Reed. As a Sales Coordinator, you will play a crucial role in coordinating the day-to-day management of customer orders and enquiries, preparing commercial tenders, and providing exceptional customer service.

Key Responsibilities:
  • Coordinate the management of customer orders and enquiries using company software.
  • Prepare commercial tenders and quotations within customer deadlines or agreed timescales.
  • Handle inbound calls, building effective customer relationships and maintaining high levels of customer service.
  • Monitor and action email activity on the shared sales inbox, ensuring proper distribution to respective departments/individuals.
  • Understand and address customer business requirements and queries upon receipt of sales opportunities.
  • Manage customer complaints efficiently to ensure quick resolution and remedial action.
  • Liaise with the warehouse team to ensure on-time deliveries of customer orders.
  • Proactively update customers on order progress via phone and email.
  • Provide sales support to management, including data gathering and prospecting opportunities.
  • Manage time effectively, prioritising key customers, tasks, and enquiries.
  • Liaise with international teams for updates on shipping, product releases, and order progress.
  • Participate in Sales and Product training to enhance customer service and product knowledge.
  • Follow up on outstanding quotations to obtain feedback and increase conversion rates.
  • Work with management to meet KPIs and sales targets.
Requirements:
  • Proficiency with Microsoft Office suite, especially Excel.
  • Excellent time management and prioritisation skills.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Full product and software training will be provided.
  • Manufacturing/Engineering industry knowledge or background is welcomed but not essential.
Benefits:
  • 25 days holiday, excluding bank holidays.
  • Pension Scheme.
  • Free electric car charging on-site.

To apply for the Sales Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.


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