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Onsite Network Engineer

2 months ago

London, Greater London, United Kingdom Capita Full time

About the Role

Capita is seeking a highly skilled Onsite Network Engineer to join our growing Network team. In this role, you will work on exciting projects for a number of Capita clients, providing support for predominantly a large London Borough.

This is a hybrid role, with two days per week spent on site in North London and three days working from home.

Key Responsibilities

  • Provide onsite support for London Borough customers, across multiple sites.
  • Lead by example, ensuring a high level of service is delivered to the customer at all times.
  • Proactively escalate any potential SLA failures to the Team Leader and/or Service Delivery Manager.
  • Keep the customer informed of the progress of the incident and update the ticketing system regularly.

Requirements

  • Experience of WAN infrastructure support.
  • CCNA, PCNSA or JNCIA or working towards one of those certifications.
  • Strong knowledge of Firewalls (Cisco, Palo Alto, Checkpoint, Juniper) and encryption technologies (e.g. GRE, IPSEC).
  • Knowledge of routing protocols (e.g. BGP & OSPF, EIGRP) and SNMP monitoring products (including SolarWinds and Cisco Prime).
  • Driving licence and access to own vehicle.

About Capita

Capita Technology and Software Solutions is a newly formed global shared service responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively to shape the right digital technology solutions to help clients work differently, engage differently, sell differently, and be resilient to whatever comes their way.

What We Offer

  • An equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.