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Administrative Director for Medical Office

2 months ago


Leigh, Wigan, United Kingdom Talent Solutions Network Full time
Job Description

Job Title: Administrative Lead for Medical Office

Job Summary:

We are seeking an experienced Administrative Lead to join our team at Talent Solutions Network. As an Administrative Lead, you will be responsible for leading and managing a team in a high-volume work environment, providing exceptional customer service, and making data-driven decisions.

Key Responsibilities:

  • Coach and develop team members to improve overall customer service performance
  • Apply leadership techniques to create an environment where colleagues feel empowered to put the customer first
  • Lead by example, supporting the team with escalations and using data to make informed decisions
  • Experience with data analysis tools, such as Tableau, Power BI, Qlik Sense, Excel, and SQL
  • Ability to engage and motivate a team to achieve their best
  • Strong negotiation and communication skills, both verbally and in writing
  • Experience in performance management and confident use of Microsoft Office and other IT systems

Requirements:

  • Good experience with data and data analysis
  • Experience in leading and managing a team in a high-volume work environment
  • Ability to engage and motivate a team to achieve their best
  • Strong negotiation and communication skills, both verbally and in writing
  • Experience in performance management
  • Confident use of Microsoft Office and other IT systems

Benefits:

  • Annual company bonus scheme
  • 20 days annual leave + Bank Holidays and the option to buy more
  • Private Medical Insurance + option to add family members
  • Enhanced company pension
  • Enhanced maternity pay
  • Personal development opportunities
  • Electric vehicle scheme