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Administrative Director for Medical Office
2 months ago
Job Title: Administrative Lead for Medical Office
Job Summary:
We are seeking an experienced Administrative Lead to join our team at Talent Solutions Network. As an Administrative Lead, you will be responsible for leading and managing a team in a high-volume work environment, providing exceptional customer service, and making data-driven decisions.
Key Responsibilities:
- Coach and develop team members to improve overall customer service performance
- Apply leadership techniques to create an environment where colleagues feel empowered to put the customer first
- Lead by example, supporting the team with escalations and using data to make informed decisions
- Experience with data analysis tools, such as Tableau, Power BI, Qlik Sense, Excel, and SQL
- Ability to engage and motivate a team to achieve their best
- Strong negotiation and communication skills, both verbally and in writing
- Experience in performance management and confident use of Microsoft Office and other IT systems
Requirements:
- Good experience with data and data analysis
- Experience in leading and managing a team in a high-volume work environment
- Ability to engage and motivate a team to achieve their best
- Strong negotiation and communication skills, both verbally and in writing
- Experience in performance management
- Confident use of Microsoft Office and other IT systems
Benefits:
- Annual company bonus scheme
- 20 days annual leave + Bank Holidays and the option to buy more
- Private Medical Insurance + option to add family members
- Enhanced company pension
- Enhanced maternity pay
- Personal development opportunities
- Electric vehicle scheme