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Technical Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Entech Technical Solutions Limited Full time
Technical Support Engineer

Join our team at Entech Technical Solutions Limited as a Technical Support Engineer, providing expert technical support for aftermarket parts, dealer, and OEM customers.

Key Responsibilities:
  • Technical Support of aftermarket parts
  • Technical Support of Dealer & OEM Customers
  • Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions
  • Advise on and recommend ways to enhance customer loyalty
  • Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.
  • OEM Product Support account management
  • Distributor Product Support account management
  • Dealer Product Support account management
  • Customer issue resolution lead
  • Warranty management/adjudication
  • Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
  • Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.

We offer a 12-month contract with the possibility of extension and a competitive salary of £35.50 FCSA Umbrella (this role is deemed inside IR35) or £25.50 paye. Hybrid working is available, with a minimum of 3 days per week on-site and some working from home. This is a long-term opportunity for the right candidate.