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Hospitality Team Member

2 months ago

Hastings, East Sussex, United Kingdom Hastings Court Full time

About Hastings Court

Hastings Court is a leading provider of exceptional homes for people to live, love and be loved. Our mission is to provide a warm and welcoming environment where everyone is part of our Family.

Job Summary

We are seeking a highly motivated and customer-focused Hospitality Assistant to join our team at Hastings Court. As a Hospitality Assistant, you will play a crucial role in providing exceptional hospitality service to our residents and their families.

Key Responsibilities

  • Assist with Meal Service

Assist with meal service either in resident rooms or dining rooms, ensuring that our residents receive a high-quality dining experience.

Ensure Water and Drink Jugs are Refilled

Regularly refill water and drink jugs in resident rooms to ensure that our residents have access to refreshments at all times.

Set Up and Clear Down Tables

Help set up and clear down tables before and after lunch service, maintaining a clean and tidy environment for our residents.

Maintain Temperature Records

Maintain temperature records of fridges and service stations in the dining rooms, ensuring that our residents' food is stored and served at the correct temperature.

Maintain the Bistro

Maintain the Bistro to ensure a professional offering, which is fully stocked and ready for use at all times.

Attend to Residents' Non-Care Related Needs

Attend to residents' non-care related needs, such as opening and closing curtains, changing TV channels, and other tasks that require assistance.

Requirements

  • Previous Experience

Previous experience of working in a similar role within a luxurious setting is essential.

'Can Do' Attitude

A 'can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service is required.

Customer-Facing Experience

Customer-facing experience, including building working relationships with internal and external stakeholders, is essential.

Personal Attributes

  • Reliability and Punctuality

Reliability and punctuality are essential qualities for this role.

Teamwork

Able to work as an effective team member, supporting colleagues to deliver exceptional service to our residents.

Professional Personal Appearance

A professional personal appearance and standards are required at all times.

Understanding of Care Home Environment

Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.

Communication Skills

Able to develop good working relationships and to represent the organisation professionally.

Trust and Awareness

Able to build trust and demonstrate an awareness and understanding of individual differences.

Motivation and Enthusiasm

Motivated to go above and beyond, and to work with passion and enthusiasm.

Commitment to Growth

A commitment to grow and learn new things at work is essential.

Approachability and Calmness

Able to remain approachable and calm under pressure, providing a positive experience for our residents and their families.