Retail Customer Service Manager

5 days ago


Edinburgh, Edinburgh, United Kingdom Entain Full time

About Entain

Entain is a leading sports betting and gaming company that prioritizes innovation, technology, and people. We're committed to creating a diverse, equitable, and inclusive future for our employees and the wider industry.

Job Summary

We're seeking a Retail Customer Service Manager to join our team in one of our exciting betting shops. As a key member of our Shop team, you'll deliver exceptional customer service, drive sales, and maintain high shop standards.

Key Responsibilities

  • Provide outstanding customer service and build strong relationships with customers.
  • Urging safer gambling practices and promoting responsible betting habits.
  • Take bets on a wide range of sports and events, and process customer transactions.
  • Help customers understand our products and betting terminals, and resolve any issues or concerns.
  • Work towards defined targets and goals, and maintain high shop standards.
  • Open or close the shop as needed, and be a key holder.

Working Patterns

Our shops are open from Monday to Sunday, 8am-10pm, including weekends and bank holidays. Your typical weekly rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts.

Requirements

  • Age 18+ to work in our betting shops.
  • Passion for delivering great customer service and building strong relationships.
  • Self-motivated and proactive, with excellent communication skills.
  • Ability to work alone or as part of a team, and deal with challenging situations calmly and professionally.

What We Offer

At Entain, we offer a competitive salary, optional overtime, pension scheme, annual ShareSave, and discounts with hundreds of retailers. We also provide healthcare and wellbeing support, development opportunities, and a chance to turn recognition into amazing prizes.

Join Our Team

At Entain, we're committed to creating a diverse, equitable, and inclusive future for our employees and the wider industry. If you're passionate about delivering great customer service and building strong relationships, we'd love to hear from you.


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