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Administrative Support Specialist

3 months ago

Rochdale, Rochdale, United Kingdom Pennine Care NHS FT Full time

Job Overview

The role involves executing a comprehensive range of administrative responsibilities, including the preparation of patient correspondence within the electronic patient record system, ensuring timely and accurate documentation of patient assessments and prioritizing urgent clinical communications. The position requires delivering a professional and welcoming telephone service at the CAMHS Reception, assisting children, adolescents, parents, staff, and professionals while ensuring all calls are managed efficiently and confidentially.

Key Responsibilities

- Develop and maintain case notes in the electronic patient record system upon receiving communications from patients, families, and professionals.
- Upload clinical documentation, including care records, onto the electronic patient record system as required.
- Process new patient referrals in the electronic patient record system during colleague absences.
- Monitor and procure stationery and clinical supplies for the department within budgetary constraints.
- Utilize initiative to enhance clerical systems and operate with minimal supervision.
- Provide flexible administrative support, including reception duties for late evening clinics as necessary.
- Balance workload effectively by prioritizing and delegating tasks as needed.

About Our Organization

At Pennine Care NHS FT, we are dedicated to delivering exceptional mental health and learning disability services across our communities. Our mission is to foster a happier and more hopeful life for everyone, and our staff are committed to providing the highest quality care for those who utilize our services. We take pride in our workforce and strive to create an excellent working environment.

Equal Opportunities

We encourage applications from all individuals, regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage, and civil partnership. We particularly welcome applications from individuals with personal experience of mental health challenges, either directly or as a caregiver.

Required Qualifications

Essential

  • RSA / NVQ Level 3 typing / diploma in secretarial studies or equivalent.
  • Good general education, including GCSE English.

Desirable

  • ECDL certification.

Experience

Essential

  • Experience in a health or social care environment.
  • Proven ability to work in high-pressure situations.

Desirable

  • Previous experience within the NHS.
  • Familiarity with mental health teams.

Skills and Competencies

Essential

  • Strong ability to work efficiently under pressure.
  • Capacity to maintain composure in stressful situations.
  • Excellent customer service skills.
  • Ability to work independently and collaboratively within a multidisciplinary team.
  • Proficient decision-making and problem-solving skills.

Desirable

  • Demonstrated effective resource utilization.

Knowledge Requirements

Essential

  • Proficiency in Microsoft Office Suite.

Desirable

  • Awareness of the electronic patient record system.

Work-Related Requirements

Essential

  • Access to transportation for travel across the Trust footprint as needed.
  • Commitment to uphold the Trust's Equal Opportunities and Equality and Diversity policies.
  • Enhanced DBS disclosure is required for appointments to regulated activities.