Support Engineer for Technical Solutions
1 month ago
As a valued member of Owen Daniels, the Technical Support Engineer will be responsible for delivering exceptional customer service and resolving client inquiries and technical issues efficiently. This role involves managing complex support tickets escalated from junior support staff.
Key Responsibilities:
- Respond promptly to customer inquiries and manage support tickets effectively.
- Utilize the internal system and web portal to oversee customer sites, addressing faults remotely whenever feasible.
- Provide product guidance and resolve customer issues via telephone communication.
- Assist UK and international Sales Engineers in the specification of luminaires and control systems.
- Collaborate with Site Services to address fault reports in a timely manner.
- Engage with suppliers, end users, electricians, and consultants to troubleshoot and resolve issues.
- Support the Technical Services Team Leader/Technical Manager in daily operational tasks.
- Conduct occasional site visits for rectification or investigation as necessary.
- Possession of an HNC/HND or higher qualification in a relevant engineering discipline is preferred.
- Experience in a production engineering setting with an electrical focus, ideally within the lighting sector.
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Technical Support Engineer
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