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Retail Operations Leader
3 months ago
Retail Operations Leader
North London
Exciting Opportunity with a Charity Retailer
Salary up to £28,000 per annum based on experience plus benefits
Our client, a prominent charity retailer located in North London, is seeking a dynamic and commercially-minded Retail Operations Leader to oversee key retail locations in the area.
As the Retail Operations Leader, your main objective will be to enhance revenue generation while ensuring that all performance targets are not only met but surpassed.
Key Responsibilities:
- Take charge of shop management, showcasing strong leadership and the ability to thrive in a fast-paced and sometimes demanding environment. Effectively delegate tasks and provide continuous training and support to team members, including the assistant manager, to ensure smooth operational functions.
- Recruit, onboard, and maintain a team of volunteers to create a high-performing workforce. Foster a positive and rewarding volunteer experience, ensuring each individual feels appreciated and supported in their role. Advocate for diversity and equality within the shop team, reflecting the community served.
- Lead by example in delivering exceptional customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive interactions and relationships among all stakeholders.
- Act as a representative of the charity brand through the shop, embodying its core values. Maintain the organization’s reputation by upholding high standards of professionalism and integrity.
- Ensure that all shop operations, including inventory management, merchandising, and cash handling, are executed efficiently and in accordance with organizational policies and procedures to achieve compliance and meet KPIs and income targets.
Required Experience:
- Prior experience in a retail management position, ideally within a charity shop setting.
- Strong leadership and communication abilities, with a talent for motivating and inspiring a diverse team.
- Awareness of KPIs and a commercially driven mindset.
- Experience working with volunteers.
- Knowledge of gift aid processes.
- Proven capability to manage multiple priorities in a dynamic environment.
- Commitment to promoting diversity, equality, and inclusion in the workplace.
- Passion for the mission and values of the charity.
If you are looking to join a well-established and forward-thinking charity retailer that truly values its teams, we encourage you to consider this opportunity.