Quality Assurance Evaluator
3 weeks ago
Quality Assurance Evaluator Overview
MMA Digital is seeking a dedicated and detail-oriented individual to enhance our Quality Assurance team. The ideal candidate will possess experience in a regulated setting, specifically in evaluating communications within the framework set by the Financial Conduct Authority (FCA). The primary role involves evaluating calls, identifying risks, and analyzing patterns and trends.
Key ResponsibilitiesCore Duties
- Evaluate calls across various types related to inquiries about potential claims, ensuring compliance with regulatory standards established by the FCA.
- Collaborate closely with the current Quality Assurance Evaluator to manage workloads effectively, ensuring timely monitoring of call volumes.
- Support the existing quality assurance evaluator in generating weekly and monthly reports for the Call Centre Manager, Compliance Manager, and Learning and Development Manager, highlighting key patterns, risks, and trends.
- Conduct thorough assessments for each call reviewed, maintaining a consistent and fair scoring approach.
- Facilitate calibration sessions with the Head of Compliance and contact center leaders to ensure alignment in assessments.
- Perform compliance spot checks and provide insights on emerging themes and trends.
- Oversee the implementation of continuous improvements in compliance procedures, ensuring alignment with organizational objectives.
- Monitor compliance across various communication channels, including emails, web chats, SMS, and WhatsApp.
Essential Skills and Experience
- Experience in an FCA-regulated environment is crucial.
- A proactive and self-motivated approach to call assessment.
- Exceptional planning and organizational abilities.
- Meticulous attention to detail.
- Effective communication skills, with the ability to provide constructive feedback on assessments.
- Flexibility to adapt in a dynamic and fast-paced business environment.
MMA Digital stands as the premier digital marketing agency for the legal sector in the UK, collaborating with over 100 law firms.
-
Junior Quality Assurance Evaluator
3 weeks ago
Manchester, United Kingdom CarFinance 247 Full timeAbout The Role Launch Your Career in Quality Assurance with Carfinance247 Are you a recent graduate with a strong attention to detail and a commitment to maintaining high standards? Do you aspire to develop your career in the vibrant sector of finance and professional services? If so, we invite you to consider a position as a Graduate Quality...
-
Quality Assurance Evaluator
3 weeks ago
Manchester, United Kingdom NJR Recruitment Full timePosition Overview NJR Recruitment is collaborating with a reputable organization seeking a dedicated Advice Quality Assessor. Role Purpose The primary objective of this position is to conduct thorough file assessments to guarantee that the firm is delivering exceptional advisory services to its clientele, adhering to both internal standards and regulatory...
-
Quality Assurance Specialist
3 weeks ago
Manchester, United Kingdom NJR Recruitment Full timePosition Overview NJR Recruitment is collaborating with a reputable organization seeking skilled professionals in the field of quality assessment. Role Objective The primary objective of this position is to conduct thorough file evaluations to guarantee that the organization delivers exceptional advisory services to its clientele, adhering to both internal...
-
Call Quality Evaluator
3 days ago
manchester, United Kingdom Zuto Full timeAbout the RoleZuto is seeking a highly skilled Call Quality Evaluator to join our team. As a key member of our organization, you will play a vital role in ensuring that our customer interactions meet the highest standards of quality and compliance.Key ResponsibilitiesAudit and record customer interactions across all customer-facing business areas, ensuring...
-
Call Quality Evaluator
3 days ago
manchester, United Kingdom Zuto Full timeAbout the RoleZuto is seeking a highly skilled Call Quality Evaluator to join our team. As a key member of our organization, you will play a vital role in ensuring that our customer interactions meet the highest standards of quality and compliance.Key ResponsibilitiesAudit and record customer interactions across all customer-facing business areas, ensuring...
-
Call Quality Evaluator
3 days ago
Manchester, United Kingdom Zuto Full timeAbout the RoleWe are seeking a highly skilled Call Quality Evaluator to join our team at Zuto. As a key member of our organization, you will play a crucial role in ensuring that our customer interactions meet the highest standards of quality and compliance.Key ResponsibilitiesAudit and Record Customer Interactions: Conduct thorough audits of customer...
-
Call Quality Evaluator
3 days ago
Manchester, United Kingdom Zuto Full timeAbout the RoleWe are seeking a highly skilled Call Quality Evaluator to join our team at Zuto. As a key member of our organization, you will play a crucial role in ensuring that our customer interactions meet the highest standards of quality and compliance.Key ResponsibilitiesAudit and Record Customer Interactions: Conduct thorough audits of customer...
-
Quality Assurance Lead
3 weeks ago
Manchester, United Kingdom Torque Consulting Full timePosition OverviewCompany: Torque ConsultingLocation: Manchester, UKCompensation: £60,000 to £65,000 annuallyPerks: Car Allowance, 10% Company Bonus, Flexible Working HoursRole Summary:Torque Consulting is seeking a proficient and seasoned Quality Assurance Lead to join our esteemed manufacturing team in Manchester. This role presents an exceptional...
-
Welding Quality Assurance Inspector
3 weeks ago
Greater Manchester, United Kingdom First Recruitment Group Full timePosition Title: Quality Assurance InspectorsEmployment Type: Outside IR35Work Locations: Nationwide, Various Roles, Long-Term, Site-BasedPosition Summary: Quality Assurance Inspectors are tasked with delivering impartial quality assurance and welding evaluation services across various nuclear mechanical sectors. Provide autonomous evaluation and quality...
-
Quality Assurance Engineer
3 weeks ago
Manchester, United Kingdom GxPeople Global Full timeAbout the Role:GxPeople Global is collaborating with a leading Medical Device Manufacturer to recruit a Quality Engineer or Senior Quality Engineer. This role is pivotal in ensuring the highest standards of quality within the organization.Key Responsibilities:Oversee Supplier Management, including SCARS, KPIs, Supplier Assessments, Agreements,...
-
Quality Assurance Manager
3 weeks ago
Greater Manchester, United Kingdom The Sterling Choice Full time £38,000 - £40,000Quality Assurance Manager Food Production Sector Overview:This role presents a unique opportunity for a Quality Assurance Manager within a food production organization that is navigating through recent challenges while aiming for future growth. Company Transformation:In light of a decline in production volume and a period of introspection, the organization...
-
Quality Assurance Specialist
3 weeks ago
Manchester, United Kingdom Axiom Software Solutions Limited Full timeOverview:Join Axiom Software Solutions Limited as a Quality Assurance Specialist, where you will play a crucial role in ensuring the quality and reliability of our software products.Key Responsibilities:As a Quality Assurance Specialist, your responsibilities will include:Functional Testing: Conducting thorough testing of Spring/Java applications, focusing...
-
Mechanical Quality Assurance Specialist
3 weeks ago
Greater Manchester, United Kingdom ATA Recruitment Full timeMechanical Quality Assurance SpecialistContract Type: Co / PAYE / UmbrellaDuration: 12-month contractLocation: Machine Shop BasedWe are partnering with a client in the Greater Manchester area in search of a skilled Mechanical Quality Assurance Specialist. This position entails working with sophisticated automated machinery in the workshop, performing...
-
Quality Assurance Engineer
3 weeks ago
Manchester, United Kingdom GxPeople Global Full timeAbout the Role:GxPeople Global is collaborating with a leading Medical Device Manufacturer to find a Quality Engineer or Senior Quality Engineer to enhance their operations.This role offers an opportunity to work with a pioneering organization that is a leader in its therapeutic domain, having introduced innovative devices to the market.The position is...
-
Quality Assurance Specialist
1 month ago
Manchester, United Kingdom Yourgene Health Full timeJob title: Quality Assurance SpecialistReports to: Quality Assurance ManagerLocation: Manchester Science Park (M15 6SH)Contract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene Health:Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group...
-
Quality Assurance Specialist
7 days ago
Manchester, United Kingdom Yourgene Health Full timeJob title: Quality Assurance SpecialistBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Reports to: Quality Assurance ManagerLocation: Manchester Science Park (M15 6SH)Contract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene...
-
Quality Assurance Specialist
6 days ago
Manchester, United Kingdom Yourgene Health Full timeJob title: Quality Assurance SpecialistBelow, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Reports to: Quality Assurance ManagerLocation: Manchester Science Park (M15 6SH)Contract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene...
-
Quality Assurance Specialist
1 week ago
Manchester, United Kingdom Yourgene Health Full timeJob title: Quality Assurance Specialist Reports to: Quality Assurance Manager Location: Manchester Science Park (M15 6SH) Contract Type: Full-time, Permanent Salary & Benefits: Competitive Salary + Benefits Package About Yourgene Health: Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic...
-
Quality Assurance Specialist
1 week ago
Manchester, United Kingdom Yourgene Health Full timeJob title: Quality Assurance SpecialistReports to: Quality Assurance ManagerLocation: Manchester Science Park (M15 6SH)Contract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene Health:Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group...
-
Quality Assurance Specialist
1 week ago
Manchester, United Kingdom Yourgene Health Full timeJob title: Quality Assurance SpecialistReports to: Quality Assurance ManagerLocation: Manchester Science Park (M15 6SH)Contract Type: Full-time, PermanentSalary & Benefits: Competitive Salary + Benefits PackageAbout Yourgene Health:Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group...