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Healthcare Customer Service Representative

2 months ago

Holborn and Covent Garden, United Kingdom Talk Staff Group Limited Full time

Job Summary:

We are seeking a highly skilled Patient Onboarding Representative to join our team at Talk Staff Group Limited. As a key member of our customer service team, you will be responsible for ensuring a high level of customer satisfaction for our patients, handling queries and issues in a timely and efficient manner.

Key Responsibilities:

  • Manage new patient registrations and ensure a smooth onboarding process
  • Liaise with patients and healthcare professionals to resolve queries and issues
  • Book patients for initial consultations and coordinate follow-up appointments
  • Source and obtain necessary medical information and documentation
  • Communicate with patient GPs and other healthcare professionals as required

Requirements:

  • GCSE (or equivalent) in English preferred
  • Experience in a customer-facing role, preferably in a healthcare setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in MS Office and other relevant software

About Our Client:

Our client is a private healthcare clinic specializing in pain management, psychiatry, neurology, palliative care, and cancer treatment. They offer a unique service, providing patients with prescribed medication directly to their doorstep via a next-day delivery service.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Disclosure and Barring Service (DBS) Check:

This role may be subject to a DBS check, and applicants will be required to undergo a thorough screening process.