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Clerical Operations Specialist

2 months ago

Dungannon, United Kingdom Brook Street Full time

Brook Street (UK) Ltd is seeking a Senior Administrative Officer for our esteemed Public Sector client, the Education Authority Northern Ireland.


In this temporary role within the Education Welfare Department, you will offer guidance and support to Education Authority personnel, clients, the public, and other professionals as directed by the Programme Manager.
Your primary responsibility will be to deliver administrative assistance for the daily operational functions.


You should possess proficiency in Microsoft Office applications, including Excel, Outlook, and Word. A strong command of spreadsheets and databases is essential, along with the ability to perform typing and word-processing tasks efficiently.

Essential Qualifications:

  • Possess the equivalent of five GCSEs at grade C or above, along with a minimum of one year of administrative experience in an office setting.
  • Exhibit strong customer service abilities, complemented by excellent verbal and written communication skills.
  • Demonstrate the capacity to work collaboratively within a team while also being able to operate independently.

Key Responsibilities:

  • Provide comprehensive administrative support across all aspects of the programme, utilizing a full range of IT tools including word processing, databases, spreadsheets, email, and internet resources.
  • Handle incoming telephone inquiries and accurately document conversations, escalating issues to the appropriate department when necessary.
  • Assist in gathering factual data and statistical information from various sources to support the work of designated officers within the service.
  • Prepare correspondence, meeting minutes, notes, and other clerical documentation as required by the programme manager.
  • Utilize initiative, tact, and diplomacy in addressing queries and challenges that arise within the section in the absence of the programme manager.
  • Manage the ordering and monitoring of office supplies and stationery for all team members, along with coordinating diary management for stakeholders.
  • Ensure the maintenance of efficient recording and filing systems within the service as directed by the programme manager.
  • Delegate tasks to the office team in the absence of senior management.

Benefits:

  • Comprehensive training and onboarding
  • Accrual of holiday hours as you work
  • Support and mentoring from Brook Street (UK) Ltd
  • Workplace Pension Scheme



Brook Street is committed to supporting the Armed Forces Covenant and guarantees interviews for all candidates who are veterans or spouses/partners of military personnel, provided they meet the essential criteria for the position. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will ensure a guaranteed interview for candidates with disabilities and/or veterans or military spouses/partners who meet all essential criteria for the role.

The hourly pay rate is £12.52, with a standard workweek of 36 hours from Monday to Friday.