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Retail Sales Specialist

2 months ago

London, Greater London, United Kingdom Dr Sam's Skincare Full time
About the Role

We are seeking a highly motivated and experienced Retail Sales Specialist to join our team at Dr Sam's Skincare. As a key member of our sales team, you will be responsible for driving sales growth, building strong relationships with customers and store teams, and providing exceptional customer service.

Key Responsibilities
  • Recommend and confidently sell all Dr Sam's products to customers.
  • Achieve individual sales targets and contribute to team sales objectives.
  • Build genuine and strong relationships with customers and store teams to drive repeat business and brand awareness.
  • Carry out operational checks during visits, including stock levels, replenishment of testers, and maintenance of displays.
  • Stay up-to-date with product/brand education to ensure the highest level of service.
  • Provide ongoing in-store training for our key retailers, ensuring all store staff are well versed in Dr Sam's products and brand values.
  • Participate in and help organise store events designed to promote brand image, awareness, and maximise sales.
  • Engage with customers through in-store activities such as product application demos, our Routine Finder Quiz, and popup events.
  • Provide daily/weekly reports to management.
  • Collaborate with the Retail and Education Manager to develop and implement strategies for store performance, event planning, staff training, and sales growth.
Requirements
  • Proven retail experience within the beauty industry, ideally skincare.
  • Skincare knowledge/passion preferred.
  • Demonstrable ability to provide personalised and effective customer service.
  • Track record of achieving sales and customer service targets.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and store teams.
  • Strong attention to detail, initiative, and the ability to work both independently and collaboratively.
  • Capable of thriving in a fast-paced environment that requires multi-tasking with minimal supervision.
  • Flexibility to work evenings, weekends, and bank holidays as needed.
  • Ability to travel across sites and outside of London according to the needs of the business.
About Dr Sam's Skincare

Dr Sam's Skincare is a leading skincare brand that offers a range of innovative and effective products. Our mission is to provide high-quality skincare solutions that help our customers achieve healthy, glowing skin. We are committed to delivering exceptional customer service and building strong relationships with our customers and partners.