Assistant Store Manager

1 month ago

Hounslow, Greater London, United Kingdom REISS Full time

About Reiss

We're a leading luxury brand with a strong presence in the market. Our continued success is built on our commitment to quality, sustainability, and timeless elegance.

Our Retail Team

We're looking for a talented Assistant Store Manager to join our team in Heathrow, Terminal 2. As a key member of our retail team, you'll be responsible for delivering exceptional customer service, achieving targets, and driving commercial and operational excellence.

Key Responsibilities

  • Support the day-to-day running of the store, ensuring a premium customer experience.
  • Identify opportunities to drive sales and maximize profitability, working closely with the team to achieve targets.
  • Implement and maintain effective operational processes, procedures, and administration.
  • Support with recruitment and conduct performance/probation reviews.
  • Deputise in the absence of the Store Manager.

What We're Looking For

  • Previous retail management experience at a similar level.
  • A passion for premium or luxury product, although all retail backgrounds are considered.
  • A proven track record of increasing overall business performance.
  • Excellent customer service skills, with the ability to inspire the team to deliver exceptional service.
  • Strong commercial product management skills, with the ability to flex between customer service, operational, technical, and visual elements.
  • Confidence working under pressure, with the ability to thrive in a fast-paced retail environment.
  • Self-motivation, focus, and drive to achieve team and individual goals.
  • Excellent people management skills, with the ability to bring the best out of your team.

What We Offer

  • Seasonal business wear allowance.
  • Generous employee discount.
  • Rewarding bonus and commission structures.
  • Wellbeing and financial support through our Employee Assistance Programme.
  • Low monthly cost health support through our medical cash plan.
  • Fitness discounts.
  • Family-friendly policies, including enhanced parental pay.
  • 25 days annual leave.
  • Employee referral scheme.
  • Career development opportunities.

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