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Sterilization Services Supervisor
2 months ago
Position Overview
The Sterilization Services Department is seeking a dedicated, proactive, and adaptable individual to become part of the James Paget University Hospitals NHS Foundation Trust team. This role of Supervisor presents an excellent opportunity to engage with a well-established and supportive group.
The Supervisor for Sterilization Services will possess comprehensive knowledge and expertise regarding product requirements in accordance with the ISO 13485:2016 standard. Additionally, they will be aware of all potential risks associated with products in a Sterilization environment. The successful candidate will assist the management team in ensuring that staff adhere to the departmental Quality Management System, hospital policies, and procedures, promptly addressing any areas of concern.
The individual in this role will be accountable for evaluating, organizing, and planning the daily operations within the Sterilization and Endoscopy departments to optimize resource utilization.
They will serve as a resource to aid technicians in minimizing departmental and individual non-conformances, conducting regular one-on-one meetings with staff, and providing constructive feedback to the Deputy Manager of Sterilization Services.
The Supervisor will be expected to act on behalf of the Deputy Manager in their absence, with the support of the Sterilization Manager.
To fulfill this role, the Supervisor must be capable of identifying root causes and reporting incidents related to products and personnel.
Ensuring the effective and efficient functioning of the department is paramount.
Main Responsibilities
- Oversee and manage the production team.
- Assess, plan, organize, and manage personal and team workloads to ensure optimal resource utilization daily.
- Supervise and coordinate staff activities within the department.
- Facilitate effective communication by providing and receiving complex information with both departmental staff and clients.
- Support technicians in their ongoing development through regular performance reviews and annual appraisals.
- Address day-to-day issues and inquiries from clients, assisting the Deputy Manager with more complex complaint investigations, ensuring timely completion of delegated actions.
- Act in the capacity of the Deputy Manager during their absence, with the support of the Sterilization Manager.
- Communicate departmental progress against established targets, changes in activities affecting production levels, quality concerns, and general updates to the production team.
About Us
We aim to attract talented individuals to join our team, ensuring support from the moment you apply and throughout your career with us. Our staff are central to our mission, and we believe that investing in your development is essential for you to reach your full potential.
As a 450-bed district general hospital, we pride ourselves on our commitment to flexible working, as highlighted by our staff's feedback in the national NHS Staff Survey.
Job Responsibilities
- Patient Responsibility
- Assist the management team in delivering an efficient and suitable service to our clients.
- Support senior management in ensuring organized workflow.
- Document and report clinical incidents through non-conformance reporting.
- Professionally address client complaints and ensure follow-up on concerns.
- Adhere to work instructions to maintain quality service for patients/clients.
- Ensure proper use of traceability systems.
- Policy and Service Development Responsibility
- Commit to ongoing personal and professional development through departmental and trust training programs.
- Assist senior management in ensuring compliance with relevant guidelines in the Trust's sterilization facilities.
- Support and adapt to changes aimed at improving service delivery.
- Participate in Staff Development Reviews in line with Trust policy.
- Ensure all necessary checks are performed as instructed.
- Engage in the audit process.
- Adhere to all applicable Trust standard operating procedures and policies.
- Resource Responsibility
- Work flexibly across all areas of this multidisciplinary department, including weekends.
- Support emergency endoscopy services by participating in the on-call team.
- Operate all relevant equipment according to departmental work instructions and training, reporting any failures that may disrupt service.
- Utilize resources effectively and efficiently.
- Maintain a clean and safe working environment, adhering to legislation and departmental/Trust policies.
- Restock production areas while keeping accurate records and ensuring stock rotation.
- Maintain competency in using specialized equipment relevant to the clinical setting.
- Information Services/Trust IT Systems Responsibility
- Ensure the tracking and traceability program operates correctly, troubleshooting issues as trained or reporting to management.
- Quickly communicate departmental issues and share knowledge.
- Accurately document all necessary information for the reprocessing of medical devices.
- Utilize E-Roster, T Doc, Q Safe, and other Trust electronic systems as required.
Qualifications
Essential
- Four GCSEs at grade D or above, including Mathematics and English, or equivalent qualifications.
- Prior experience in supervising teams within sterilization services.
Knowledge & Experience
Essential
- Experience supervising teams in sterilization services.
- Experience in training new or junior staff.
- Knowledge and application of quality systems within sterilization.
Desirable
- Understanding of HR processes within the healthcare sector.
Skills
Essential
- Able to coach and provide feedback on team and individual performance.
- Excellent communication and organizational skills.
- Capable of leading, motivating teams, and effectively managing conflict.
- Customer-focused with the ability to make objective decisions.
Behavioral Qualities
Essential
- Courteous and respectful.
- Kind and helpful.
- Responsive communication.
- Effective and professional.
- Proactively seeks opportunities to enhance service delivery.
