Customer Service Representative

11 hours ago


Sittingbourne, Kent, United Kingdom JMK Resourcing Solutions Full time
Job Title: Customer Care Agent

Are you passionate about delivering exceptional customer service and support? Do you have a knack for building strong relationships with clients and resolving issues efficiently? We're seeking a highly skilled Customer Care Agent to join our team at JMK Resourcing Solutions.

Job Summary

We're looking for a customer-focused professional to provide top-notch support to our Key Account customers. As a Customer Care Agent, you'll be the primary point of contact for our clients, handling their queries, concerns, and issues in a timely and professional manner. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an ideal fit for this role.

Key Responsibilities
  • Provide exceptional customer service to Key Account customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless order management and timely delivery.
  • Meet and exceed customer satisfaction targets and SLAs.
  • Proactively use company databases to contribute to departmental goals and objectives.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Experience with CRM systems, such as Hubspot, Salesforce, or Zendesk.
  • Proven track record of delivering exceptional customer service and support.
  • Ability to work independently and as part of a team.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a customer-focused professional looking for a challenging and rewarding role, we encourage you to apply.



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