Customer Service Representative
11 hours ago
Are you passionate about delivering exceptional customer service and support? Do you have a knack for building strong relationships with clients and resolving issues efficiently? We're seeking a highly skilled Customer Care Agent to join our team at JMK Resourcing Solutions.
Job SummaryWe're looking for a customer-focused professional to provide top-notch support to our Key Account customers. As a Customer Care Agent, you'll be the primary point of contact for our clients, handling their queries, concerns, and issues in a timely and professional manner. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an ideal fit for this role.
Key Responsibilities- Provide exceptional customer service to Key Account customers via phone, email, and other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless order management and timely delivery.
- Meet and exceed customer satisfaction targets and SLAs.
- Proactively use company databases to contribute to departmental goals and objectives.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Experience with CRM systems, such as Hubspot, Salesforce, or Zendesk.
- Proven track record of delivering exceptional customer service and support.
- Ability to work independently and as part of a team.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a customer-focused professional looking for a challenging and rewarding role, we encourage you to apply.
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