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Data-Driven Performance Analyst

2 months ago

Leicester, Leicester, United Kingdom Dunelm Full time
About the Role

We are seeking a highly skilled and experienced Senior Analyst to join our Customer Care Performance team at Dunelm, the UK's leading homewares retailer. As a key member of our Analytics team, you will play a critical role in driving business decision-making through data-driven insights and customer-centric analysis.

Key Responsibilities
  • Develop and maintain large datasets to inform business strategy and drive customer engagement.
  • Collaborate with cross-functional teams to design and implement data-driven projects that improve customer experience and business performance.
  • Work closely with the Research team to integrate data-driven insights and customer research, providing a comprehensive understanding of customer behavior and preferences.
  • Support the development of a customer-centric culture within the organization, advocating for data-driven decision-making and customer-focused initiatives.
  • Develop and maintain relationships with key stakeholders, including executive leadership and business teams, to ensure effective communication and alignment of data-driven insights.
Requirements
  • Strong commercial instinct and business acumen, with experience in driving business growth and improvement through data analysis.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and communicate insights effectively.
  • Proven experience in working with large datasets, with proficiency in SQL and knowledge of Python, R, or other major analytical languages.
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a comprehensive pension scheme and generous holiday allowance.
  • The chance to work with a leading retailer, driving business growth and improvement through data-driven insights and customer-centric analysis.