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Office Administrator

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time
Administrative Support Role

We are seeking an experienced Administrative Support Specialist to join our team at Hamilton Barnes Associates Limited. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including managing our VoIP licensing and DDI database, ordering handsets with our 3rd party suppliers, and onboarding and offboarding of customers' business telephone numbers.

Key Responsibilities:
  • Administrative VoIP telephony tasks: number porting, 3CX licensing
  • Familiarity with wholesale rate cards
  • Managing our VoIP licensing and DDI database
  • Ordering handsets with our 3rd party suppliers
  • Onboarding and offboarding of customers' business telephone numbers
  • Creating new customers in Xero
  • Provide user assistance as required
  • Documenting process and procedures in detail
  • Creating monthly invoices in Xero with customised phone reports as requested by the business
  • Other general office admin duties, answering the phone, passing on messages within the team, and keeping the general office flow cohesive
Requirements:
  • 2+ years experience in an MSP/ISP Environment
  • Familiarity with VOIP technologies
Benefits:
  • Annual cost of living salary increase
Salary and Location:
  • £27,000 rising to £28,000 after 6 months of probation
  • Penge (Greater London)