Customer Service Coordinator

1 month ago


Runcorn, Halton, United Kingdom Hunter Selection Full time
Job Title: Customer Service Coordinator - Export

We are seeking a highly skilled and experienced Customer Service Coordinator to join our growing export team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our export customers, achieving defined key performance targets, and working closely with our sales team, product managers, and marketing department.

Key Responsibilities:
  • Provide proactive customer service to our export customers, ensuring timely and effective resolution of customer inquiries and issues.
  • Build and maintain strong relationships with export customers and distributors, ensuring excellent communication and collaboration.
  • Work closely with the sales team, product managers, and marketing department to ensure seamless execution of customer service processes and achieve sales targets.
  • Operate administrative and order processing functions, ensuring accuracy, efficiency, and compliance with company policies and procedures.
  • Provide reliable administrative support to the sales teams and managers, including literature fulfillment, quote acceptances, and customer quotations.
  • Ensure consistent and timely reporting of customer service key performance targets, providing insights and recommendations for process improvements.
  • Manage and maintain accurate customer records, including delivery addresses, VAT codes, territory allocation, and other relevant information.
  • Assist the sales team in ensuring that all quotations and tenders are processed according to deadlines and standards, and that no orders are processed without valid POs and payment received for cash-in-advance accounts.
Requirements:
  • Experience working in an office environment, with a strong background in customer-facing roles.
  • Proven ability to work quickly and accurately under pressure, with a high degree of precision and attention to detail.
  • Able to anticipate and solve a range of work-related problems using own initiative within the remit of the role.
  • Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers and colleagues.
About Us:

Hunter Selection is a leading recruitment consultancy specializing in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors. We are committed to providing exceptional service to our clients and candidates, and we are excited to offer this opportunity to a talented and motivated individual.



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