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Network Operations Shift Lead

2 months ago

County Antrim, United Kingdom Telefónica Tech (EN) Full time
Job Description

Telefónica Tech (EN) is a leading provider of NextGen Tech solutions, with a highly diversified team of over 6,000 skilled employees and +60 nationalities. Our global strategic hubs offer a range of market-leading services and develop integrated technology solutions to accelerate digital transformation through:

  • Cloud and Data Services
  • Enterprise Applications and Solutions
  • Workplace Services and Cyber Security

We are seeking a highly experienced Security Operations Level 1 Team Leader to oversee and manage a team of 12 security analysts within our Security Operations Center (SOC). As the Security Operations Level 1 Team Leader, you will play a pivotal role in maintaining the security posture of the organization by leading your team in identifying, analyzing, and mitigating potential security incidents.

Key Responsibilities:
  • Team Management: Lead, mentor, and support a team of 12 L1 SOC analysts, ensuring they are well-trained, motivated, and equipped to handle security incidents effectively.
  • Incident Response: Oversee the investigation and response to security alerts, ensuring that incidents are escalated and resolved in a timely manner.
  • Performance Monitoring: Monitor team performance through KPIs and metrics, providing regular feedback and conducting performance reviews to drive continuous improvement.
  • Shift Management: Ensure proper shift coverage and scheduling to maintain 24/7 SOC operations, minimizing downtime and ensuring continuous monitoring.
  • Tool Management: Work with security tools and platforms, ensuring that the team effectively utilizes them for threat detection and incident response.

Requirements:

  • Familiarity with SOC tools and technologies, such as SIEM, IDS/IPS, EDR, and threat intelligence platforms.
  • Full and valid UK driving license and access to own transport to travel between sites.
  • Compliance to ISO27001, ISO27018, ISO20000, ISO22301, and ISO9001 is essential to our business.