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Patient Services Coordinator
3 months ago
Position Overview
The primary role involves providing exceptional service by welcoming patients, organizing appointments, and managing patient and departmental documentation.
Key Responsibilities
The main responsibilities include processing and scheduling patient appointments efficiently.
Engaging with patients and dispatching appointment notifications to inform them of available times.
Communicating with patients through phone or face-to-face interactions while ensuring a courteous and professional demeanor, adhering to proper telephone protocols.
Notifying patients of any service delays and addressing their inquiries within the scope of expertise.
Collaborating with patients, their families, and various departments within the organization.
Managing the retrieval of patient records by obtaining, documenting, and updating electronic patient data.
About Somerset NHS Foundation Trust
Our organization provides a comprehensive array of benefits, including flexible working arrangements, excellent pension contributions, a leading annual leave package, opportunities for career advancement, and regular performance discussions. Additionally, we offer exclusive benefits such as the Blue Light Card. Working in Somerset allows you to enjoy the picturesque countryside, renowned for its areas of outstanding natural beauty and stunning coastlines, while remaining conveniently close to vibrant city centers. The region boasts excellent educational institutions and comparatively affordable housing, allowing you to experience the best of both rural and urban living.
Job Duties
For further details regarding specific duties and responsibilities, please refer to the attached Job Description & Person Specification.
Candidate Profile
Required Qualifications
Essential Criteria
N/A