Process Improvement Maturity Lead
14 hours ago
We are seeking a highly skilled Process Improvement Maturity Lead to join our team at Inspire People. As a key member of our organization, you will play a crucial role in creating and implementing a Technical Services Improvement Plan that will drive excellence in our technical estates.
About the RoleThis is an exciting opportunity for a seasoned professional to lead the development and implementation of a Service Improvement Plan focused on Technical and Support Services. You will be responsible for identifying and developing improvements to the plan itself, defining and evolving Governance, and ensuring accurate documentation.
Key Responsibilities- Lead the creation and implementation of a Service Improvement Plan, focusing on Technical and Support Services
- Develop and document relevant processes, ensuring agreement from all relevant stakeholders
- Provide senior subject matter expertise in a small team of Improvement Architects, identifying problems and providing constructive feedback
- Engage with Third Party providers to ensure plans are completed
- Support the rollout of Governance principles in our Technology Estate, ensuring standards are assured
To be successful in this role, you will need:
- Experience creating and implementing Service Design and Improvement programmes
- Extensive experience in designing and implementing ITIL aligned processes with an awareness of CMMI
- Managing a wide variety of stakeholders with conflicting priorities
While not essential, it is desirable that you have:
- Experience with implementing Configuration Management Databases in a major tool, e.g. ServiceNow
- ITIL Foundation, or better, Qualified
To apply for this exciting opportunity, please upload a 2-page CV outlining your experience, skills, and fit for the role. You will also be asked to complete a short, pre-recorded video screening interview or provide written answers to questions.
Inspire People will assess your application against the essential criteria to compile a longlist of applications, which will then be sifted by DBT hiring managers. If you are successful, you will be invited to interview.
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Belfast, United Kingdom Inspire People Full timeJob Title: Process Improvement Maturity LeadAre you a seasoned professional with a passion for process improvement and governance? Do you have a strong background in ITIL aligned processes and a keen eye for detail? We are seeking a highly skilled Process Improvement Maturity Lead to join our team at Inspire People.About the Role:This is an exciting...
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Belfast, United Kingdom Inspire People Full timeJob Title: Process Improvement Maturity LeadAre you a seasoned professional with a passion for process improvement and governance? Do you have a strong background in ITIL aligned processes and a keen eye for detail? We are seeking a highly skilled Process Improvement Maturity Lead to join our team at Inspire People.About the Role:This is an exciting...
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