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Hospitality Team Member

2 months ago

West Drayton, Greater London, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a skilled and enthusiastic individual to join our hotel food and beverage team as a Hospitality Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities

  • Set up the restaurant and bar for service, ensuring that all standards of presentation are met.
  • Act as the face of the business, maintaining the hotel's brand reputation by delivering exceptional customer service.
  • Engage with guests, take their food and beverage orders, and use upselling opportunities to enhance their experience.
  • Create a welcoming atmosphere that puts a smile on our guests' faces.

Benefits

  • Competitive employee discounts on bedroom rates across our hotel portfolio.
  • Shopping discounts on a range of products and services.
  • Access to eye care, free legal and money advice, counseling sessions, and hospital and death benefit plans.
  • Cycle to work scheme, wellbeing tips and support, fitness videos, and recipe ideas.
  • Team reward and recognition, free meals on duty, and free parking.

The Ideal Candidate

  • Contagious enthusiasm and a genuine passion for delivering exceptional customer service.
  • A natural ability to engage with others and a proven track record in a hospitality environment.
  • The ability to remain calm and composed in high-pressure situations.
  • A self-starter with the capability to work independently without supervision.
  • A positive outlook and approachable demeanor that exudes warmth and professionalism.
  • A willingness to learn and a desire to develop within the role.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We are committed to delivering outstanding customer experiences and creating a positive and supportive work environment for our team members.