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Product Support Specialist

1 month ago

Romsey, Hampshire, United Kingdom Matchtech Full time
The Opportunity

We are seeking an experienced Integrated Product Support Engineer to join our team in Romsey. In this role, you will have the opportunity to leverage your supportability expertise to influence and advise various business functions, including engineering, project management, bid teams, services, and portfolio management.

  • Conduct new and in-service product and system supportability analysis to provide high levels of confidence in our capability to meet internal and external customer ILS support requirements.
  • Grow the service and support function within the business in line with the Head of Customer Support Services direction.
  • Support engineering functions in carrying out new and in-service products and system supportability analysis.
  • Keep Portfolio and Project Managers informed of relevant risks, issues, and progress of the IPS functions, escalating appropriate matters for resolution.
Key Responsibilities
  • Deliver the IPS service support offering across key business functions, such as portfolio, project management, engineering, and manufacturing, to ensure they meet whole life cost targets and project/service profitability.
  • Determine, develop, and deliver project IPS strategies, plans, and reports in conjunction with relevant service and project deliverables.
  • Collaborate with engineering, production, and supply chain to provide product and system supportability reporting and assurance, using relevant ARM&T principles.
  • Own and manage the Service and Support IPS responses to Customer Requests for Proposal (RFP), Invitations to Tender (ITT), Statements of Work (SoW), Tender Assessments, and Contract Specifications.
  • Support business growth as an IPS Subject Matter Expert (SME) by contributing to bids, partnering agreements, pre-contract discussions, product development, and project IPS meetings and reviews.
  • Support engineering in the production of Failure Modes, Effects, and Criticality Analysis (FMECA), Reliability Block Diagrams (RBD), and Mean Time Between Failures (MTBF) generation.
Requirements
  • Degree or HND/HNC qualified in electrical or mechanical engineering or with relevant experience in the Defence Industry.
Desirable Skills and Experience
  • Experience contributing to bid responses, understanding customer requirements, estimating costs, and providing bid content such as ILS/IPS plans.
  • Experience in the service support of low volume, high-value products and systems in a highly regulated environment.
  • Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F, and KiD.
  • Experience in working with customers in a matrix-managed team.
  • Good knowledge of MOD support frameworks and experience in their application as a supplier.