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Lead Technical Support Engineer
2 months ago
Senior Application Support Engineer (Linux & SQL)
A prominent FinTech organization that specializes in delivering a comprehensive suite of software solutions for post-trade processing is on the lookout for a proficient Technical Support Engineer.
Your Responsibilities:
In this role, you will be part of a close-knit, collaborative team dedicated to client support. You will develop a thorough understanding of the company’s product offerings and take ownership of resolving 2nd and 3rd line support challenges. Additionally, you will engage with production issues and client integration requests, working directly with the codebase and implementing your own code and system modifications.
This position is a senior, hands-on opportunity with significant potential for career advancement, whether in Support leadership or transitioning to Engineering or Security roles.
Work-from-Home Policy:
The position allows for remote work most of the time, with weekly meetings at the office. Please note that there are varying shift patterns, with the earliest start at 07:30 and the latest finish at 18:30, alongside an on-call requirement every six weeks.
Candidate Profile:
- Proven experience in a similar Application Support or Technical Support capacity
- Strong proficiency in Linux operating systems
- Solid understanding of networking technologies
- Ability to write SQL commands; MySQL experience is a plus
- Proficient in scripting or coding with any programming language; Perl or Bash experience is desirable
- Collaborative mindset with exceptional client and customer service skills
- BSc in Computer Science or a related technical field
Benefits:
As a Senior Support Engineer, you will receive a competitive compensation package, including:
- Salary up to £60k plus discretionary bonus
- Private Medical Insurance and Eye Care
- Employee Assistance Program (offering 24/7 GP access, mental health support, financial and legal advice)
- 25 days of annual leave
- 5% pension contribution and Life Assurance
- Cycle to Work scheme
- Hybrid working model with flexible hours
About Client Server:
Client Server is committed to fostering a diverse workplace that empowers individuals to leverage their strengths and pursue continuous learning. We are an equal opportunity employer, and our workforce reflects a variety of backgrounds and experiences.
